1/15/2024 0 Comments Servicenow postman collection![]() For example, an incident form will display details related to a single selected incident or it can also be used to enter details of a new incident in an incident table. It displays one record from the data table or it can be used to enter/update a record in a data table. To open this module and explore this list, search “Incident” in application navigator and inside the Incident application find “Resolved” module. This is a default module provided with ServiceNow. This List is generated via the “Resolved” module of “Incident” application. It could be a list of incidents assigned to a certain group, from the incident table or list of problems not assigned to any group from problem table, etc.īelow is an example, of the Incident list having incidents, which are resolved from the incident table. It displays the set of records (based on certain conditions) from the data table. Here, you will understand what are the lists and forms in ServiceNow. and its respective modules like “Create New”, “Open”, “WorkFlow editor”, etc. Similarly, there are other important applications like Problem, Change, Workflows, etc. (This module may only be visible to system administrators). ![]() “Open” module lists all the open incidents within BookWorm ltd. ServiceNow defines Application as, a collection of files and data that deliver a service and manage business processes and Modules are, children of application linking to other pages or records in the platform.įor example, we have an “Incident” application, which has modules like “Create new” to create a new incident for any department in BookWorm ltd. and try to understand where, ServiceNow fits in the internal functioning of the organisation. Throughout the remaining chapter, we will take our old example of BookWorm ltd. ![]() The ServiceNow developer instance has ample of dummy data like users, incidents, groups etc., which we can refer to gain good understanding about the concept. ![]() In this chapter, we will go through users/groups/roles, lists, forms, applications, modules and a few more concepts. Let’s move a step ahead and learn some basics of ServiceNow. ![]()
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